Customer Accounts Lead — Renewals & Collections

Aaron Sales And Leasing; North Bend (OR); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

On Demand Pay

Career growth

Paid time off

Sunday off

Medical/dental/vision insurance

HSA/FSA

401(k)

EAP

Employee purchase program

Job summary

Aaron's is seeking a Customer Accounts Manager in North Bend, OR. The role focuses on leading the customer accounts department to optimize collections and lease renewals, guiding team performance to help customers achieve ownership of merchandise.

The position offers a comprehensive benefits package and opportunities for career advancement, with a focus on teamwork and customer care. Hours vary within the posted schedule and include weekends.

Qualifications

• Experience in retail customer accounts or collections preferred.
• Ability to manage renewals and collections and contact customers as needed.
• Strong leadership and communication to guide the accounts team.

Responsibilities

• Lead the customer accounts department to meet daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements.
• Maintain daily route sheets and weekly maintenance records.
• Load, secure products and safely operate the company vehicle.
• Support General Manager with customer account recommendations and lease closing.
• Assist sales team as needed.

Skills

Interpersonal skills

Communication skills

Empathy

Clear explanations

Leadership

Multitasking

Organization

Negotiation/persuasion

Education

High School diploma

Job description

Aaron's is seeking a Customer Accounts Manager in North Bend, OR. The role focuses on leading the customer accounts department to optimize collections and lease renewals, guiding team performance to help customers achieve ownership of merchandise.

The position offers a comprehensive benefits package and opportunities for career advancement, with a focus on teamwork and customer care. Hours vary within the posted schedule and include weekends.