Customer Accounts Lead — Collections & Renewals

Aaron Sales And Leasing; Great Bend (KS); On-site; USD 41,548,000 - 43,697,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Sunday off

Medical insurance

Health Savings Account

401(k) plan

Employee assistance program

Employee purchase program

Job summary

Aaron's in Great Bend, KS is hiring a Customer Accounts Manager to lead the customer accounts department and drive collections and lease renewals. The role emphasizes ownership of merchandise and strong customer relationships to support store performance.

The position offers on-site work, competitive hourly pay, and incentive pay based on performance. Benefits include time off, insurance options, and a 401(k) plan. Prior retail or customer service management experience is preferred.

Qualifications

• Strong interpersonal and communication skills are essential.
• Ability to listen attentively and show empathy.
• Clear explanations and handling difficult conversations are required.
• Leadership, multitasking, organization and negotiation skills are important.
• Uphold the Aaron's Brand and protect company assets.
• Passion for helping customers achieve ownership of merchandise.

Responsibilities

• Lead the customer accounts department to meet daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain daily route sheets and weekly maintenance sheets.
• Support General Manager with operational functions including closing lease agreements.

Skills

Interpersonal skills

Communication skills

Empathy and listening

Leadership and multitasking

Brand protection

Customer focus

Education

High School diploma or GED

Job description

Aaron's in Great Bend, KS is hiring a Customer Accounts Manager to lead the customer accounts department and drive collections and lease renewals. The role emphasizes ownership of merchandise and strong customer relationships to support store performance.

The position offers on-site work, competitive hourly pay, and incentive pay based on performance. Benefits include time off, insurance options, and a 401(k) plan. Prior retail or customer service management experience is preferred.