Customer Accounts & Collections Lead

Aaron's, LLC; Knoxville (TN); On-site; USD 38,683,008 - 40,666,752; Full time

Benefits offered by this job

Incentive pay

Job summary

Aaron’s Knoxville, TN is hiring a Customer Accounts Manager to lead the accounts department, drive collections and lease renewals, and support the General Manager in ownership goals. The role focuses on building strong customer relationships, coaching the team, and managing daily accounts performance while ensuring accurate records and compliant processes.

On-site work with incentive pay too. Responsibilities include maintaining customer data, monitoring payments, renewing leases, supervising

Qualifications

• Must be at least 21 years old in the United States with a valid driver’s license and a clean driving record.
• Ability to work a schedule from 8 am to 9 pm.
• Two years of college or two years of management experience preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Attainment and upkeep of customers’ accounts including updating information in the store system and documenting payment appointments.
• Assist General Manager with account recommendations, payment frequency and payment history.
• Lead the accounts staff and monitor daily, weekly and monthly performance goals.
• Build authentic customer relationships to support ownership goals and drive sales.
• Manage collections by counseling customers for timely lease/merchandise renewals.
• Review and close lease agreements, collect payments, and obtain signatures.

Skills

People skills

Empathy

Active listening

Negotiation

Education

High School diploma or equivalent

Two years of college

Tools

POS system

Store computer system

Job description

Aaron’s Knoxville, TN is hiring a Customer Accounts Manager to lead the accounts department, drive collections and lease renewals, and support the General Manager in ownership goals. The role focuses on building strong customer relationships, coaching the team, and managing daily accounts performance while ensuring accurate records and compliant processes.

On-site work with incentive pay too. Responsibilities include maintaining customer data, monitoring payments, renewing leases, supervising