Customer Accounts Lead - Collections & Renewals

Aaron's, LLC; Great Bend (KS); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

On Demand Pay via Dayforce Wallet

Excellent Career Advancement

Paid time off including vacation, sick

Holidays off

Job summary

Aaron’s is looking for a Customer Accounts Manager in Great Bend, KS. This role leads the customer accounts department to meet revenue and renewal goals and supports store operations through a wide range of duties.

You will build relationships with customers to help them achieve ownership of merchandise, manage collections, and guide renewals while working with the General Manager and the sales team as needed.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Communication

Leadership

Negotiation

Customer focus

Education

High School diploma

Job description

Aaron’s is looking for a Customer Accounts Manager in Great Bend, KS. This role leads the customer accounts department to meet revenue and renewal goals and supports store operations through a wide range of duties.

You will build relationships with customers to help them achieve ownership of merchandise, manage collections, and guide renewals while working with the General Manager and the sales team as needed.