Customer Accounts Leader: Drive Renewals & Ownership

Aaron’s, Inc.; Topeka (KS); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Paid time off

Sunday off

Medical, dental and vision insurance

Health Savings Account

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is hiring a Customer Accounts Manager in Topeka to lead the store's customer accounts department, focusing on collections, renewals and ownership goals.

You will drive daily, weekly and monthly targets, maintain accurate records, and support the sales team with account management and renewal activities, while delivering strong customer service in a fast-paced retail environment.

Qualifications

• Must be at least 19 years old in the US.
• Requires a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR.
• Must be able to be DOT certified, if required in location of position.
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. with assistance.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions including customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Communication

Empathy

Leadership

Negotiation

Customer service

Education

High School diploma or GED

Job description

Aaron’s is hiring a Customer Accounts Manager in Topeka to lead the store's customer accounts department, focusing on collections, renewals and ownership goals.

You will drive daily, weekly and monthly targets, maintain accurate records, and support the sales team with account management and renewal activities, while delivering strong customer service in a fast-paced retail environment.