Customer Accounts & Renewals Lead

Aaron's Inc; Kennett (MO); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

On Demand Pay

Career Advancement

Paid time off

Sundays off

Health insurance

HSA/FSA

401(k) matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron's Inc in Kennett, MO is seeking a Customer Accounts Manager to lead the accounts department, drive collections and lease renewals, and support store operations under the General Manager. This role focuses on helping customers achieve ownership of merchandise and building strong client relationships.

The position offers performance-based incentive pay and a compensation package that includes benefits such as paid time off and health coverage, with responsibilities spanning collections,

Qualifications

• Must be at least 21 years old for US positions.
• Valid state driver’s license and comply with Driver Qualification Policy (MVR check).
• DOT certification if required at location.

Responsibilities

• Lead the customer accounts department to meet daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements.
• Maintain daily route sheets and weekly maintenance sheets.
• Load and securely transport products and close lease agreements with customers.

Skills

Interpersonal skills

Communication skills

Empathy and listening

Clear explanations

Leadership and organization

Negotiation skills

Education

High school diploma or GED

Job description

Aaron's Inc in Kennett, MO is seeking a Customer Accounts Manager to lead the accounts department, drive collections and lease renewals, and support store operations under the General Manager. This role focuses on helping customers achieve ownership of merchandise and building strong client relationships.

The position offers performance-based incentive pay and a compensation package that includes benefits such as paid time off and health coverage, with responsibilities spanning collections,