Customer Accounts & Collections Specialist

Harry and David, LLC; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

1-800-FLOWERS.COM, INC seeks a detail-oriented team member to join the Customer Account team in Jacksonville, FL. You will blend customer service with collections and accounts receivable, ensuring accurate payments and updates while coordinating with carriers and internal teams.

The role requires strong communication, multitasking, and organizational abilities in a fast-paced environment, with opportunities to support showroom, front desk, and special handling as needed.

Qualifications

• Experience in customer service and collections is preferred.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Handle customer inquiries regarding shortages, damages, order status, and issues.
• Enter and update customer orders and process payments.
• Coordinate with freight carriers to resolve lost or damaged shipments.
• Manage collections activities and contact customers for reminders.
• Maintain customer files and assist with data entry and reporting.

Skills

Customer service

Collections

Accounts receivable

Communication

Multitasking

Organizational skills

Team player

Tools

Excel

Outlook

Word

Job description

1-800-FLOWERS.COM, INC seeks a detail-oriented team member to join the Customer Account team in Jacksonville, FL. You will blend customer service with collections and accounts receivable, ensuring accurate payments and updates while coordinating with carriers and internal teams.

The role requires strong communication, multitasking, and organizational abilities in a fast-paced environment, with opportunities to support showroom, front desk, and special handling as needed.