Customer Account Specialist

1-800-FLOWERS.COM, INC.; Jacksonville (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

1-800-FLOWERS.COM, INC. in Jacksonville, FL is seeking a detail-oriented team member for our Customer Account team blending customer service with collections. You will support customers, resolve order issues, and help manage payment-related needs in a fast-paced environment.

Key tasks include handling inquiries about shortages, damaged shipments, and order status; processing orders and payments; coordinating with carriers; and monitoring past-due accounts while ensuring data accuracy.

Qualifications

• Experience in customer service and/or collections preferred.
• Strong communication and organizational skills required.
• Ability to multitask in a fast-paced environment.
• Attention to detail and accuracy are essential.

Responsibilities

• Handle inquiries regarding shortages, damages, order status, and other issues.
• Enter and update customer orders, including changes or special requests.
• Process credit card payments and monitor emails for service requests.
• Coordinate with freight carriers and returns to resolve issues.

Skills

Customer service

Collections

Communication

Organization

Multitasking

Attention to detail

Job description

We are seeking a detail-oriented and motivated individual to join our Customer Account team. This role combines customer service and collections responsibilities. The ideal candidate will provide exceptional support to customers, resolve account and order issues, manage collections activities, and assist customers with payment-related needs. This is a fast-paced position that requires strong organizational skills, multitasking abilities, attention to detail, and excellent communication skills.

Key Responsibilities

Customer Service

• Handle customer inquiries regarding shortages, damages, incorrect shipments, order status, and other order issues.
• Place orders for customers.
• Enter and update customer orders, including changes or special requests.
• Work with freight carriers and FedEx to resolve lost or damaged shipments.
• Issue call tags and coordinate product returns.
• Maintain customer files and assist with periodic file purging.
• Process credit card payments.
• Monitor and respond to Customer Service emails as needed.
• Assist with showroom and pre-show activities as needed.
• Provide front desk coverage as needed.

Collections

• Manage a portfolio of customer accounts for past-due and current invoices.
• Contact customers via phone and email with payment reminders and account updates.
• Review and update customer account information to ensure accuracy.
• Track and document collection activities in spreadsheets and internal systems.
• Work with customers to review accounts and resolve payment discrepancies.