Customer Account Specialist

Harry and David, LLC; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

1-800-FLOWERS.COM, INC seeks a detail-oriented team member to join the Customer Account team in Jacksonville, FL. You will blend customer service with collections and accounts receivable, ensuring accurate payments and updates while coordinating with carriers and internal teams.

The role requires strong communication, multitasking, and organizational abilities in a fast-paced environment, with opportunities to support showroom, front desk, and special handling as needed.

Qualifications

• Experience in customer service and collections is preferred.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Handle customer inquiries regarding shortages, damages, order status, and issues.
• Enter and update customer orders and process payments.
• Coordinate with freight carriers to resolve lost or damaged shipments.
• Manage collections activities and contact customers for reminders.
• Maintain customer files and assist with data entry and reporting.

Skills

Customer service

Collections

Accounts receivable

Communication

Multitasking

Organizational skills

Team player

Tools

Excel

Outlook

Word

Job description

We are seeking a detail-oriented and motivated individual to join our Customer Account team. This role combines customer service, collections, and accounts receivable responsibilities. The ideal candidate will provide exceptional support to customers, resolve account and order issues, manage collections activities, and ensure accurate processing of payments and adjustments. This is a fast-paced position that requires strong organizational skills, multitasking, and excellent communication abilities.

Key Responsibilities

Customer Service

• Handle customer inquiries regarding shortages, damages, incorrect shipments, order status order issues.
• Place orders for customers.
• Enter and update customer orders, including changes or special requests.
• Work with freight carriers and FedEx to resolve lost or damaged shipments.
• Issue call tags and coordinate product returns.
• Maintain customer files and assist with periodic file purging.
• Process credit card payments
• Checking Customer Serve emails as needed
• Showroom & Preshow assistants if needed
• Front desk as needed

Collections

• Manage a portfolio of customer accounts for past-due and current invoices.
• Contact customers via phone and email with payment reminders and account updates.
• Review and update customer account information to ensure accuracy.
• Track and document collection activities in spreadsheets and internal systems.
• Work with customers to review accounts and resolve payment discrepancies

Qualifications

• Previous experience in customer service, collections are preferred
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks.
• Proficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn internal systems.
• Detail-oriented with strong organizational skills.
• Team player with a customer-first mindset.Can be Fast paced during certain times of the year, especially during seasonal peaks.
• Collaborative department that balances multiple responsibilities across customer service, collections, and AR.
• Regular interaction with customers, freight carriers, and internal departments.
• Security Fob Entry in the building

Requirements

• Previous experience in customer service, collections are preferred
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks.Proficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn internal systems.
• Detail-oriented with strong organizational skills.
• Team player with a customer-first mindset.

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