Customer Account Specialist

Freedom Living co.; Jacksonville (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

Freedom Living co. in Jacksonville, FL is seeking a detail-oriented professional to join our Customer Account team. The role blends customer service, collections, and accounts receivable responsibilities to support customers and ensure timely payments.

You will handle inquiries, process payments, manage collections activities, and coordinate with freight carriers to resolve issues. Strong communication and organization are essential in this fast-paced environment.

Qualifications

• Experience in customer service, collections preferred.
• Proven communication and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Team player with a customer-first mindset.

Responsibilities

• Handle customer inquiries regarding shortages, damages, order status, and issues.
• Enter and update customer orders and changes; place orders for customers.
• Coordinate with freight carriers and FedEx to resolve shipments.
• Process credit card payments; manage showroom/preshow and front desk tasks as needed.
• Maintain customer files and assist with file purging.

Skills

Customer service

Collections

Accounts receivable

Multitasking

MS Office

Communication

Tools

Microsoft Office

Job description

We are seeking a detail-oriented and motivated individual to join our Customer Account team. This role combines customer service, collections, and accounts receivable responsibilities. The ideal candidate will provide exceptional support to customers, resolve account and order issues, manage collections activities, and ensure accurate processing of payments and adjustments. This is a fast-paced position that requires strong organizational skills, multitasking, and excellent communication abilities.

Key Responsibilities

Customer Service

• Handle customer inquiries regarding shortages, damages, incorrect shipments, order status order issues.
• Place orders for customers.
• Enter and update customer orders, including changes or special requests.
• Work with freight carriers and FedEx to resolve lost or damaged shipments.
• Issue call tags and coordinate product returns.
• Maintain customer files and assist with periodic file purging.
• Process credit card payments
• Checking Customer Serve emails as needed
• Showroom & Preshow assistants if needed
• Front desk as needed

Collections

• Manage a portfolio of customer accounts for past-due and current invoices.
• Contact customers via phone and email with payment reminders and account updates.
• Review and update customer account information to ensure accuracy.
• Track and document collection activities in spreadsheets and internal systems.
• Work with customers to review accounts and resolve payment discrepancies

Qualifications

• Previous experience in customer service, collections are preferred
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks.
• Proficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn internal systems.
• Detail-oriented with strong organizational skills.
• Team player with a customer-first mindset.Can be Fast paced during certain times of the year, especially during seasonal peaks.
• Collaborative department that balances multiple responsibilities across customer service, collections, and AR.
• Regular interaction with customers, freight carriers, and internal departments.
• Security Fob Entry in the building

Requirements

• Previous experience in customer service, collections are preferred
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks.Proficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn internal systems.
• Detail-oriented with strong organizational skills.
• Team player with a customer-first mindset.

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