Customer Account Specialist

Pmalladmin; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

1-800-FLOWERS.COM, INC is seeking a detail-oriented individual for our Customer Account team. The role combines customer service, collections, and accounts receivable functions to support customers, resolve order issues, and ensure accurate payments and adjustments.

The candidate will handle inquiries, place and update orders, coordinate with freight carriers, and manage collection activities while maintaining orderly records in spreadsheets and internal systems.

Qualifications

• Previous experience in customer service, collections are preferred.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks.

Responsibilities

• Handle customer inquiries regarding shortages, damages, incorrect shipments, order status, and issues.
• Place orders for customers and enter/update orders, including changes or special requests.
• Coordinate with freight carriers and FedEx to resolve lost or damaged shipments; issue call tags; coordinate returns.
• Maintain customer files and assist with periodic purging; process credit card payments; monitor emails.
• Showroom & preshow assistance as needed; front desk support as needed.
• Manage portfolio of accounts for past-due and current invoices; contact customers with reminders.
• Review and update customer information; track collection activities in spreadsheets and systems.
• Work with customers to resolve payment discrepancies.

Skills

Customer service

Collections

Accounts receivable

Communication

Problem-solving

Multitasking

Detail-oriented

Team player

Tools

Microsoft Office (Excel)

Microsoft Outlook

Microsoft Word

Job description

We are seeking a detail-oriented and motivated individual to join our Customer Account team. This role combines customer service, collections, and accounts receivable responsibilities. The ideal candidate will provide exceptional support to customers, resolve account and order issues, manage collections activities, and ensure accurate processing of payments and adjustments. This is a fast-paced position that requires strong organizational skills, multitasking, and excellent communication abilities.

Key Responsibilities

Customer Service

• Handle customer inquiries regarding shortages, damages, incorrect shipments, order status order issues.
• Place orders for customers.
• Enter and update customer orders, including changes or special requests.
• Work with freight carriers and FedEx to resolve lost or damaged shipments.
• Issue call tags and coordinate product returns.
• Maintain customer files and assist with periodic file purging.
• Process credit card payments
• Checking Customer Serve emails as needed
• Showroom & Preshow assistants if needed
• Front desk as needed

Collections

• Manage a portfolio of customer accounts for past-due and current invoices.
• Contact customers via phone and email with payment reminders and account updates.
• Review and update customer account information to ensure accuracy.
• Track and document collection activities in spreadsheets and internal systems.
• Work with customers to review accounts and resolve payment discrepancies

Qualifications

• Previous experience in customer service, collections are preferred
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks.
• Proficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn internal systems.
• Detail-oriented with strong organizational skills.
• Team player with a customer-first mindset.Can be Fast paced during certain times of the year, especially during seasonal peaks.
• Collaborative department that balances multiple responsibilities across customer service, collections, and AR.
• Regular interaction with customers, freight carriers, and internal departments.
• Security Fob Entry in the building

Requirements

• Previous experience in customer service, collections are preferred
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks.Proficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn internal systems.
• Detail-oriented with strong organizational skills.
• Team player with a customer-first mindset.

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