Customer Account Specialist

Personalization Mall; Jacksonville (FL); On-site; USD 36,000 - 60,000; Full time

Job summary

Personalization Mall seeks a detail-oriented professional to join the Customer Account team, combining customer service, collections, and accounts receivable responsibilities. You will provide exceptional support, resolve order issues, and ensure accurate payments and adjustments in a fast-paced environment.

The role requires strong organizational skills, multitasking, and excellent communication, with frequent interaction across customers, freight carriers, and internal departments.

Qualifications

• Previous experience in customer service, collections are preferred.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks.
• Proficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn internal systems.
• Detail-oriented with strong organizational skills.
• Team player with a customer-first mindset.
• Can be fast paced during seasonal peaks.
• Collaborative department balancing multiple responsibilities across customer service, collections, and AR.
• Regular interaction with customers, freight carriers, and internal departments.
• Security fob entry in the building.

Responsibilities

• Handle customer inquiries regarding shortages, damages, incorrect shipments, order issues.
• Place and update customer orders, including changes or special requests.
• Work with freight carriers and FedEx to resolve lost or damaged shipments.
• Issue call tags and coordinate product returns.
• Maintain customer files and assist with periodic file purging.
• Process credit card payments.
• Checking Customer Serve emails as needed.
• Showroom & Preshow assistants if needed.
• Front desk as needed.
• Manage a portfolio of customer accounts for past-due and current invoices.
• Contact customers via phone and email with payment reminders and account updates.
• Review and update customer account information to ensure accuracy.
• Track and document collection activities in spreadsheets and internal systems.
• Work with customers to review accounts and resolve payment discrepancies.

Skills

Customer service

Collections

Accounts receivable

Multi-tasking

Microsoft Office

Job description

We are seeking a detail-oriented and motivated individual to join our Customer Account team. This role combines customer service, collections, and accounts receivable responsibilities. The ideal candidate will provide exceptional support to customers, resolve account and order issues, manage collections activities, and ensure accurate processing of payments and adjustments. This is a fast-paced position that requires strong organizational skills, multitasking, and excellent communication abilities.

Key Responsibilities

Customer Service

• Handle customer inquiries regarding shortages, damages, incorrect shipments, order status order issues.


• Place orders for customers.


• Enter and update customer orders, including changes or special requests.


• Work with freight carriers and FedEx to resolve lost or damaged shipments.


• Issue call tags and coordinate product returns.


• Maintain customer files and assist with periodic file purging.


• Process credit card payments


• Checking Customer Serve emails as needed


• Showroom & Preshow assistants if needed


• Front desk as needed

Collections

• Manage a portfolio of customer accounts for past-due and current invoices.


• Contact customers via phone and email with payment reminders and account updates.


• Review and update customer account information to ensure accuracy.


• Track and document collection activities in spreadsheets and internal systems.


• Work with customers to review accounts and resolve payment discrepancies

Qualifications

• Previous experience in customer service, collections are preferred


• Strong communication and problem-solving skills.


• Ability to manage multiple tasks.


• Proficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn internal systems.


• Detail-oriented with strong organizational skills.


• Team player with a customer-first mindset.


• Can be Fast paced during certain times of the year, especially during seasonal peaks.


• Collaborative department that balances multiple responsibilities across customer service, collections, and AR.


• Regular interaction with customers, freight carriers, and internal departments.


• Security Fob Entry in the building

Requirements

• Previous experience in customer service, collections are preferred


• Strong communication and problem-solving skills.


• Ability to manage multiple tasks.


• Proficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn internal systems.


• Detail-oriented with strong organizational skills.


• Team player with a customer-first mindset.

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