Customer Accounts Specialist: Service & Collections

1-800-FLOWERS.COM, INC.; Jacksonville (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

1-800-FLOWERS.COM, INC. in Jacksonville, FL is seeking a detail-oriented team member for our Customer Account team blending customer service with collections. You will support customers, resolve order issues, and help manage payment-related needs in a fast-paced environment.

Key tasks include handling inquiries about shortages, damaged shipments, and order status; processing orders and payments; coordinating with carriers; and monitoring past-due accounts while ensuring data accuracy.

Qualifications

• Experience in customer service and/or collections preferred.
• Strong communication and organizational skills required.
• Ability to multitask in a fast-paced environment.
• Attention to detail and accuracy are essential.

Responsibilities

• Handle inquiries regarding shortages, damages, order status, and other issues.
• Enter and update customer orders, including changes or special requests.
• Process credit card payments and monitor emails for service requests.
• Coordinate with freight carriers and returns to resolve issues.

Skills

Customer service

Collections

Communication

Organization

Multitasking

Attention to detail

Job description

1-800-FLOWERS.COM, INC. in Jacksonville, FL is seeking a detail-oriented team member for our Customer Account team blending customer service with collections. You will support customers, resolve order issues, and help manage payment-related needs in a fast-paced environment.

Key tasks include handling inquiries about shortages, damaged shipments, and order status; processing orders and payments; coordinating with carriers; and monitoring past-due accounts while ensuring data accuracy.