Customer Accounts Coach — Renewals & Payments

Aaron's Family of Companies; Oregon; On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

On Demand Pay - Dayforce Wallet

Career advancement opportunities

Paid time off

Sunday off

Medical, dental, vision insurance

Health Savings Account

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is seeking a Customer Accounts Advisor in Oregon. You will coach customers, drive payments and lease renewals, and build relationships over the phone and in person to bring customers closer to ownership of their merchandise.

Key duties include hitting revenue and renewal targets, maintaining account records, and delivering excellent customer service. The role offers benefits, paid time off and a supportive, growth‑oriented environment.

Qualifications

• Must be at least 21 years old in the U.S. and 18+ in Canada.
• Valid state driver’s license with satisfactory MVR.
• DOT certification if required at location.
• Able to work a schedule from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs on own and 300 lbs with assistance.

Responsibilities

• Assist the Customer Accounts Manager in meeting daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load and secure product and safely operate the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication skills

Empathy and listening

Clear explanation and handling tough

Multitasking and organization

Brand protection

Education

High School diploma, GED or equivalent

Job description

Aaron’s is seeking a Customer Accounts Advisor in Oregon. You will coach customers, drive payments and lease renewals, and build relationships over the phone and in person to bring customers closer to ownership of their merchandise.

Key duties include hitting revenue and renewal targets, maintaining account records, and delivering excellent customer service. The role offers benefits, paid time off and a supportive, growth‑oriented environment.