Customer Accounts Coach & Renewal Specialist

Aaron's; Jacksonville (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay via Dayforce Wallet

Career advancement opportunities

Paid time off

Sundays off + one weekday

Health, dental, vision insurance

Health Savings Account & FSA

401(k) with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is seeking a Customer Accounts Advisor to drive payments and renewals while delivering exceptional service to customers. You will build relationships by phone and in person to move customers toward ownership of their merchandise.

The role emphasizes strong communication, empathy, and the ability to manage multiple tasks in a fast-paced environment, with competitive pay and incentives.

Qualifications

• Must be at least 21 years old in the US (18 in Canada).
• Valid driver’s license and comply with the Driver Qualification Policy.
• DOT certification if required at the location (US).
• Able to work a schedule from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs solo and up to 300 lbs with assistance.

Responsibilities

• Assist the Customer Accounts Manager in achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system (payments, appointments, history).
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers by phone or home visits.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain daily route sheets and weekly maintenance sheets.
• Load and secure product and safely operate the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Empathy & listening

Clear communication

Multitasking

Brand protection

Customer impact

Education

High school diploma or GED

Job description

Aaron’s is seeking a Customer Accounts Advisor to drive payments and renewals while delivering exceptional service to customers. You will build relationships by phone and in person to move customers toward ownership of their merchandise.

The role emphasizes strong communication, empathy, and the ability to manage multiple tasks in a fast-paced environment, with competitive pay and incentives.