Lease Renewals & Payments Coach

Aarons; Gastonia (NC); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with contribution matching

Job summary

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Join Aaron's in Gastonia for an in-store role focused on customer service, renewal activities, and achieving revenue goals,

Qualifications

• Experience in retail or customer service is preferred.
• Strong interpersonal and communication abilities.
• Able to multitask and stay organized in a fast-paced store.
• Professional appearance and adherence to brand standards.

Responsibilities

• Maintain customer accounts and update information in the store system.
• Direct contact with customers who have not renewed leases, in person or by phone.
• Explain benefits of timely lease renewals and assist with payments.
• Support revenue and renewal goals for daily, weekly and monthly targets.
• Assist with merchandise returns and guest deliveries as directed.

Skills

Customer service

Interpersonal skills

Communication

Multi-tasking

Organizational skills

Education

High School diploma or equivalent

Job description

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Join Aaron's in Gastonia for an in-store role focused on customer service, renewal activities, and achieving revenue goals,