Customer Accounts Coach: Payments & Renewals

Colonial Group; Springfield, Northern (MA, KY); Hybride; USD 23 000 - 25 000; Plein temps

Avantages offerts par ce poste

On Demand Pay (Dayforce Wallet)

Career advancement opportunities

Paid time off

Insurance (medical, dental, vision)

401(k) plan with matching

Employee assistance program

Employee purchase program

Résumé du poste

Aaron’s Customer Accounts Advisor role involves coaching customers to understand lease benefits and achieve ownership of merchandise. You will build relationships over the phone and in person to drive payments and renewals, while delivering excellent customer service.

The position emphasizes strong communication, empathy, and problem-solving to ensure customer satisfaction and long-term loyalty.

Qualifications

• Strong interpersonal and communication skills.
• Empathy and active listening to understand customer needs.
• Ability to explain information clearly and handle difficult conversations.
• Multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Responsabilités

• Assist the Customer Accounts Manager in achieving revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers by phone or home visits.
• Support merchandise returns and guest deliveries as directed.

Connaissances

Communication

Empathy

Active listening

Negotiation

Persuasion

Brand protection

Customer care

Formation

High School diploma or GED

Description du poste

Aaron’s Customer Accounts Advisor role involves coaching customers to understand lease benefits and achieve ownership of merchandise. You will build relationships over the phone and in person to drive payments and renewals, while delivering excellent customer service.

The position emphasizes strong communication, empathy, and problem-solving to ensure customer satisfaction and long-term loyalty.