Accounts & Renewals Advisor

The Aaron's Company, Inc.; McAllen (TX); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

On Demand Pay (Dayforce Wallet)

Career advancement opportunities

Paid time off (vacation, sick, and HOL

Sundays off + weekday off

Medical, dental and vision insurance

Health Savings Account (HSA)

401(k) with match

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s Customer Accounts Advisor role offers an hourly pay range with incentive pay based on performance. The position focuses on coaching customers, driving collections and lease renewals, and building relationships to move customers toward ownership of merchandise.

Responsibilities include maintaining accurate records, meeting revenue goals, and handling in-person and phone interactions. Benefits and advancement opportunities are highlighted as part of a comprehensive compensation package.

Qualifications

• Requires strong interpersonal and communication skills.
• Ability to listen attentively and demonstrate empathy.
• Ability to explain information clearly and handle difficult conversations.

Responsibilities

• Assist the Customer Accounts Manager in setting revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build relationships with customers to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers by phone or home visits.

Skills

Interpersonal skills

Empathy

Communication

Multitasking

Negotiation

Brand protection

Customer focus

Education

High School diploma or GED

Job description

Aaron’s Customer Accounts Advisor role offers an hourly pay range with incentive pay based on performance. The position focuses on coaching customers, driving collections and lease renewals, and building relationships to move customers toward ownership of merchandise.

Responsibilities include maintaining accurate records, meeting revenue goals, and handling in-person and phone interactions. Benefits and advancement opportunities are highlighted as part of a comprehensive compensation package.