Customer Accounts Advisor: Renewals & Payments

The Aaron's Company, Inc.; Monticello (AR); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Dayforce Wallet

Career advancement

Paid time off

Sunday off

Health insurance

HSA/FSA

401(k) matching

EAP

Employee purchase

Job summary

Aaron’s is seeking a Customer Accounts Advisor to coach customers, drive collections and renewals, and build relationships to move customers toward ownership of merchandise. The role involves phone and in-person interactions, with a focus on ensuring customer satisfaction.

The position offers an hourly wage in the posted range, eligible for incentive pay based on performance, and a benefits package including insurance, retirement options, and paid time off.

Qualifications

• Must be at least 21 years of age for positions within the United States and at least 18 years of age in Canada.
• Requires a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR (driving record).
• Must be able to be DOT certified, if required in location of position.
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication

Empathy

Active listening

Clear explanations

Conflict handling

Multitasking

Organizational skills

Negotiation

Persuasion

Brand protection

Customer impact

Education

High School diploma

Job description

Aaron’s is seeking a Customer Accounts Advisor to coach customers, drive collections and renewals, and build relationships to move customers toward ownership of merchandise. The role involves phone and in-person interactions, with a focus on ensuring customer satisfaction.

The position offers an hourly wage in the posted range, eligible for incentive pay based on performance, and a benefits package including insurance, retirement options, and paid time off.