Customer Accounts Coach: Renewals & Ownership

Colonial Group; Indiana; On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

On-demand pay via Dayforce Wallet

Excellent career advancement

Paid time off including vacation, sick

Holidays

Medical, dental and vision insurance

Health Savings Account

401(k) plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Colonial Group is seeking a Customer Accounts Advisor in Indiana to coach customers and drive payment collections and lease renewals. You will build relationships over the phone and in person to move customers toward ownership of their merchandise.

The role emphasizes strong communication, empathy, and the ability to handle difficult conversations, while maintaining accurate records and meeting revenue goals.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication skills

Empathy

Active listening

Multitasking

Negotiation

Persuasion

Education

High school diploma or GED

Job description

Colonial Group is seeking a Customer Accounts Advisor in Indiana to coach customers and drive payment collections and lease renewals. You will build relationships over the phone and in person to move customers toward ownership of their merchandise.

The role emphasizes strong communication, empathy, and the ability to handle difficult conversations, while maintaining accurate records and meeting revenue goals.