Customer Accounts Coach – Collections & Renewals

Colonial Group; Ontario (CA); On-site; USD 15,000 - 26,000; Full time

Benefits offered by this job

Dayforce Wallet

Career advancement opportunities

Paid time off

Medical, dental and vision insurance

Health Savings Account

401(k) matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is seeking a Customer Accounts Advisor to drive payments and renewals while delivering excellent customer service. You’ll build relationships over the phone and in person to move customers toward ownership of their merchandise and ensure satisfaction with our products.

The role offers an hourly wage of $18.00 to $19.00 plus performance-based incentive pay, with benefits and growth opportunities as part of the total compensation package.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication skills

Empathy

Active listening

Negotiation

Organization

Education

High School or GED

Job description

Aaron’s is seeking a Customer Accounts Advisor to drive payments and renewals while delivering excellent customer service. You’ll build relationships over the phone and in person to move customers toward ownership of their merchandise and ensure satisfaction with our products.

The role offers an hourly wage of $18.00 to $19.00 plus performance-based incentive pay, with benefits and growth opportunities as part of the total compensation package.