Customer Accounts Advisor: Renewals & Payments Coach

Dev; Albany (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Sundays off

401(k) plan with contribution matching

Medical, dental, and vision insurance

Paid time off

Employee assistance program

Job summary

A leading retail company in Albany, Georgia, is hiring a Customer Account Advisor. This role involves managing customer accounts, ensuring payment collections, and building relationships through phone and in-person interactions. Ideal candidates will have strong communication skills and retail experience. The company offers an inclusive environment, competitive pay, and comprehensive benefits, including a 401(k) plan and health insurance. Join us to make a difference in customers' lives.

Qualifications

• Must be at least 21 years old with a valid driver's license.
• Retail or customer service experience preferred.
• Ability to lift up to 50 lbs without help.

Responsibilities

• Manage customer accounts and document payment appointments.
• Contact customers who have not renewed their lease agreements.
• Assist with merchandise returns and deliveries.

Skills

Customer relationship building

Empathy

Multi-tasking

Negotiation

Organizational skills

Education

High School diploma or equivalent

Job description

A leading retail company in Albany, Georgia, is hiring a Customer Account Advisor. This role involves managing customer accounts, ensuring payment collections, and building relationships through phone and in-person interactions. Ideal candidates will have strong communication skills and retail experience. The company offers an inclusive environment, competitive pay, and comprehensive benefits, including a 401(k) plan and health insurance. Join us to make a difference in customers' lives.