Customer Accounts & Renewals Specialist

Aarons; Chatsworth (GA); In loco; USD 17.000 - 18.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Descrizione del lavoro

Aaron's is hiring a Customer Account Advisor in Chatsworth, GA. The role focuses on driving payment collections, lease renewals, and customer satisfaction through relationship-building over the phone and in person.

Responsibilities include updating customer accounts, contacting customers for renewals, and assisting the sales team. The position offers an hourly wage and performance incentives with opportunities for advancement.

Competenze

• Must be at least 21 years old in the U.S. with a valid driver’s license and clean driving record.
• DOT certification requirements must be met where applicable.
• Ability to work varied hours from 8 am to 9 pm.
• Ability to lift up to 50 lbs. and up to 300 lbs. with dolly.
• Retail/customer service experience preferred.
• Excellent interpersonal and communication skills.
• High energy and strong multitasking ability.
• Uphold the Aaron's brand and protect assets.
• Maintain a professional appearance.

Mansioni

• Maintain and update customer account information in the store system.
• Directly contact customers who have not renewed leases, by home visit or phone.
• Sell the benefits of timely lease renewal payments to customers.
• Assist the Customer Account Manager in meeting daily, weekly and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Support the Sales Team as needed.

Conoscenze

Empathy

Active listening

Multi-tasking

Negotiation

Persuasion

Formazione

High School diploma or equivalent

Strumenti

Store computer system

Descrizione del lavoro

Aaron's is hiring a Customer Account Advisor in Chatsworth, GA. The role focuses on driving payment collections, lease renewals, and customer satisfaction through relationship-building over the phone and in person.

Responsibilities include updating customer accounts, contacting customers for renewals, and assisting the sales team. The position offers an hourly wage and performance incentives with opportunities for advancement.