Customer Accounts Advisor - Growth & Perks

The Aaron's Company, Inc.; Buford (GA); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay

Excellent Career Advancement Opp

Paid time off

Sunday off plus one day midweek

Medical, dental and vision insurance

Health Savings Account

Flexible Spending Accounts

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron's Company, Inc. is hiring a Customer Accounts Advisor in Buford, GA. The role focuses on driving collections and renewals, building relationships with customers, and guiding them toward ownership of merchandise. It offers incentive pay and a broad benefits package while working in a team-driven, high-energy environment.

The position requires strong communication, empathy, and the ability to manage multiple tasks while maintaining customer satisfaction and meeting performance targets.

Qualifications

• Minimum age of 21 in the United States.
• Valid state driver's license with satisfactory MVR.
• DOT certification may be required in location.
• Ability to work a schedule from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs unassisted and up to 300 lbs with assistance.
• Retail or customer service experience preferred.

Responsibilities

• Assist the Customer Accounts Manager in meeting daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication skills

Empathy

Active listening

Clear communication

Conflict resolution

Multitasking

Organization

Negotiation

Persuasion

Brand protection

Customer service

Education

High School diploma or GED

Job description

The Aaron's Company, Inc. is hiring a Customer Accounts Advisor in Buford, GA. The role focuses on driving collections and renewals, building relationships with customers, and guiding them toward ownership of merchandise. It offers incentive pay and a broad benefits package while working in a team-driven, high-energy environment.

The position requires strong communication, empathy, and the ability to manage multiple tasks while maintaining customer satisfaction and meeting performance targets.