Customer Accounts Advisor: Drive Renewals & Ownership

Aaron's; Dublin (GA); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

On Demand Pay

Paid time off

Medical insurance

401(k) Plan

Career advancement

Job summary

Aaron's is seeking a Customer Accounts Advisor in the United States to coach customers on payments and renewals, building relationships over the phone and in person to move customers toward ownership of their merchandise.

The role emphasizes accurate record keeping, driving revenue, handling collections, and delivering friendly, clear communication to customers. The position offers hourly pay with incentive pay and a benefits package.

Qualifications

• Strong interpersonal and communication skills required.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits.
• Assist with merchandise returns and guest deliveries as directed by management.

Skills

Interpersonal skills

Empathy

Active listening

Negotiation

Education

High School diploma

Job description

Aaron's is seeking a Customer Accounts Advisor in the United States to coach customers on payments and renewals, building relationships over the phone and in person to move customers toward ownership of their merchandise.

The role emphasizes accurate record keeping, driving revenue, handling collections, and delivering friendly, clear communication to customers. The position offers hourly pay with incentive pay and a benefits package.