Customer Account & Renewal Specialist

Aaron's Inc; Longview (TX); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Incentive pay

Job summary

Aaron’s Inc in the United States is seeking a Customer Account Advisor to coach customers on lease benefits, drive payment collections and renewals, and ensure 100% satisfaction with products. You will build relationships with customers over the phone and in person to move them closer to ownership.

The role emphasizes high energy, strong communication, and the ability to multitask while supporting store goals. Training and a performance-based incentive structure accompany the position.

Qualifications

• Must be 21+ in the United States with a valid driver’s license and compliant with policy; Canada 18+.
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work a schedule of hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with dolly.
• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with multitasking capability.
• Proper telephone etiquette.
• Uphold the Aaron’s Brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.

Responsibilities

• Attainment and upkeep of customers’ accounts including maintaining updated information in the store system and documenting all payment appointments.
• Direct contact with customers who have not renewed Lease agreements both in home visits and over the phone.
• Sell customers on benefits of timely lease agreement renewal payments.
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for all items returned.
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
• Load, secure and protect product in company vehicle.
• Safely operate company vehicle.
• Assist the Sales Team as needed.
• Any reasonable duties requested by management.

Skills

Empathy

Active listening

Clear communication

Negotiation

Persuasion

Multi-tasking

Interpersonal skills

Telephone etiquette

Job description

Aaron’s Inc in the United States is seeking a Customer Account Advisor to coach customers on lease benefits, drive payment collections and renewals, and ensure 100% satisfaction with products. You will build relationships with customers over the phone and in person to move them closer to ownership.

The role emphasizes high energy, strong communication, and the ability to multitask while supporting store goals. Training and a performance-based incentive structure accompany the position.