Customer Account Specialist — Growth, Support & Logistics

Airlite Plastics; Statesville (NC); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability coverage

Paid time off

Job summary

Airlite Plastics in Statesville, NC is seeking a Customer Account Specialist to support internal and external customers with orders, deliveries, invoicing, and returns. You will manage orders from inception to delivery, coordinate with accounting, and ensure pricing accuracy and timely communication.

Manufacturing context preferred. The role emphasizes problem solving, teamwork, and professional communication within a non-exempt, on-site environment.

Qualifications

• Three to five years of customer support/logistics experience required.
• Manufacturing experience is preferred.
• Associate’s degree preferred or an equivalent amount of education and experience.

Responsibilities

• Serve as the first point of contact for customer support.
• Process orders, pricing, delivery, invoicing and returns with accuracy.
• Coordinate with internal teams on shipping, credits, and order changes.
• Maintain data integrity in the ERP/CRM system and ensure timely communication.
• Adhere to safety and attendance standards and support team goals.

Skills

Problem solving

Organizational skills

Team player

Verbal & written communication

Interpersonal skills

Judgment / de-escalation

Confidentiality

MS Office proficiency

Education

Associate degree

Tools

MS Office

Job description

Airlite Plastics in Statesville, NC is seeking a Customer Account Specialist to support internal and external customers with orders, deliveries, invoicing, and returns. You will manage orders from inception to delivery, coordinate with accounting, and ensure pricing accuracy and timely communication.

Manufacturing context preferred. The role emphasizes problem solving, teamwork, and professional communication within a non-exempt, on-site environment.