Customer Accounts & Success Specialist

Loparex LLC; Cary (NC); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Telehealth

Health Savings Account

Fitness Reimbursement

Career Growth

401(k) Matching

Résumé du poste

Loparex LLC in Cary, NC seeks a Customer Account Associate to serve as a key contact for customers, manage orders, respond to inquiries, and coordinate with multiple teams for a seamless service experience.

The role emphasizes proactive problem solving, relationship building, and ensuring smooth operations across demand planning, price management, master data, and供应 chain interactions. Travel to client sites may be required.

Qualifications

• Bachelor's degree or the equivalent experience.
• 3–5 years customer service and account support/management experience in manufacturing or paper industry.
• Experience with Salesforce and/or SAP a plus.
• Excellent written and oral communication, the ability to build collaborative relationships with Loparex team and our customer base.
• Proven analytical problem solving, math skills, manufacturing systems and communications skills to quickly resolve time sensitive customer issues.
• The ability to be self-directed to work toward corporate and business unit objectives.
• The flexibility to provide support on business initiatives and execute implementation processes.

Responsabilités

• Answer incoming calls, order entry and maintenance, customer account maintenance.
• Liaison with customer base, sales force, manufacturing, R&D, marketing and other departments.
• Investigate complaints to resolve customer issues; assist in preparation of credit memos for price adjustments, order entry errors and other administrative errors.
• Work cohesively with Demand Planning, customers and outside warehouses on inventoried items.
• Work with Global Price Team and sales on price masters. Maintaining systems accurately.
• Work cohesively with supply chain buyer/planners, coordinating changes needed on customer orders.
• Work with manager on associated projects/teams. Assisting in developing, establishing, and maintaining standard practices and procedures for customer service and related functions.
• Process regulatory and other requests through Salesforce.
• Work with Master Data Management Team on material and customer master information.
• Assists with team coverage when other staff members are out of office.
• Travel as needed to manufacturing locations and customer base.

Connaissances

Customer service

Account management

Communication

Problem solving

Team collaboration

Formation

Bachelor\'s degree or equivalent experience

Outils

Salesforce

SAP

Description du poste

Loparex LLC in Cary, NC seeks a Customer Account Associate to serve as a key contact for customers, manage orders, respond to inquiries, and coordinate with multiple teams for a seamless service experience.

The role emphasizes proactive problem solving, relationship building, and ensuring smooth operations across demand planning, price management, master data, and供应 chain interactions. Travel to client sites may be required.