Customer Account & Order Coordinator

Airtech Advanced Materials Group; Springfield (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation & holidays

Retirement plan

Job summary

Airtech Advanced Materials Group in Springfield, TN is seeking a Customer Account Coordinator to serve as the primary contact for assigned accounts, handling orders from entry through shipment in a fast-paced manufacturing environment.

The role blends customer communication, order management, and cross-functional coordination with Production, Shipping, Engineering, Sales, and Accounting, requiring strong organization, attention to detail, and accountability.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Strong problem-solving and follow-up skills.
• Ability to work independently while collaborating with a team.
• Proficiency in Microsoft Office (Outlook and Excel).
• Comfortable learning and using ERP systems and order entry software.

Responsibilities

• Manage assigned customer accounts and build positive working relationships through responsive, professional communication.
• Process a high volume of purchase orders accurately and efficiently within the ERP system.
• Provide customers with pricing, product availability, lead times, shipment updates, and order status information.
• Coordinate order changes, cancellations, returns, credits, and other customer requests.
• Work with Production, Shipping, Planning, Engineering, and Sales to resolve issues and meet customer expectations.
• Proactively monitor orders to ensure on-time shipment and timely communication of delays or changes.
• Research and resolve customer concerns with urgency and follow-through.
• Review customer orders and documentation for accuracy and completeness.
• Maintain detailed records of customer accounts and order activity.
• Support domestic and international customers as needed.
• Perform additional duties and special projects as assigned.

Skills

Clear communication

Organizational skills

Task prioritization

Problem solving

Independence with teamwork

MS Office (Outlook, Excel)

ERP/order entry systems

Typing 40+ WPM

Education

High school diploma or GED

Tools

ERP systems

Order entry software

Job description

Airtech Advanced Materials Group in Springfield, TN is seeking a Customer Account Coordinator to serve as the primary contact for assigned accounts, handling orders from entry through shipment in a fast-paced manufacturing environment.

The role blends customer communication, order management, and cross-functional coordination with Production, Shipping, Engineering, Sales, and Accounting, requiring strong organization, attention to detail, and accountability.