Customer Account Specilaist

Airlite Plastics Co.; Omaha (NE); On-site; USD 42,000 - 65,000; Full time

Job summary

Airlite Plastics Co. is seeking a Customer Account Specialist in Omaha, NE to support internal and external customers with orders, deliveries, invoicing, and returns. The role emphasizes accurate data entry and timely communication to ensure customer satisfaction.

Responsibilities include handling pricing changes, credits, and coordinating with accounting to verify customer credits and payment status. Effective collaboration with the team is essential to meet deadlines and maintain service

Qualifications

• Experience handling customer inquiries and resolving issues.
• Familiarity with invoicing, order entry, and credits/returns.
• Strong written and spoken communication skills.

Responsibilities

• Serve as the first point of contact for customers.
• Process orders, pricing, delivery dates, and changes.
• Coordinate with accounting on invoicing and credits/returns.

Skills

Customer service

Order processing

Communication

Team coordination

Education

Associate degree in Business (preferred)

High School Diploma

Tools

ERP system

CRM software

Job description

This role is a contributing member of our Airlite Plastics teams, located in Omaha, NE.

The Customer Account Specialist is responsible for providing customer support to both internal and external customers, including, but not limited to the delivery, return and exchange of products, the processing of sales orders, logistics, and transportation support.

The Customer Account Specialist manages customer orders from initial order through delivery of product. This role is also responsible for invoicing, quality support and returns, and credits or exchanges of product.

• Serve as the first point of contact for customer support.
• Apply processes related to assigned customers' orders/changes, price quotes, delivery time, invoicing, complaints and adjustments, etc.
• Process necessary paperwork to verify customer credit and communicate as necessary with accounting teams.
• Validate pricing/discounts are applied appropriately and as assigned.
• Communicate with internal and external customers regarding any changes in orders, status, colors, shipping dates, etc.
• Apply manufacturing practices to ensure inventory amounts are sufficient.
• Work closely with all members of the team, both internal and external, to ensure timely and efficient communication.
• Display professionalism and participate to the ongoing efforts of the team.
• In daily responsibilities, utilize superior oral / written communication.
• Ensure deadlines are met in support of customer and business needs.
• Apply customer focus to daily operations.
• Utilize company software of record, enter and ensure data integrity with all transactions.

Do you have what it takes? Airlite Plastics is a versatile employer; complacency is not one of our strengths! We work hard each day to ensure that equipment efficiency and customer satisfaction never leave our line of sight. Successful candidates for the role will possess the following: