Customer Account Rep

Interplace, Inc.; Solana Beach (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading company in customer account management is seeking a skilled customer account manager. In this role, you will serve as the primary contact for customer accounts, managing orders, and ensuring customer satisfaction through effective communication and organization. Candidates should possess knowledge in order management and related software tools. Join a dynamic team and contribute to delivering exceptional service to our customers.

Qualifications

• Knowledge of order management, material planning, and inventory management preferred.
• Experience with MRP or ERP software preferred.
• Ability to communicate courteously and professionally, both verbally and in writing.

Responsibilities

• Act as primary liaison to customer accounts for orders and issues.
• Manage customer accounts by entering and confirming orders.
• Maintain communication with customer accounts regarding orders and schedules.

Skills

Order management

Inventory management

Communication

Attention to detail

Multitasking

Tools

Microsoft Word

Microsoft Excel

MRP software

ERP software

Job description

GENERAL SUMMARY:

This position is responsible for customer account management, ensure our customers' needs are met and to ensure products are delivered in a timely manner to achieve the highest level of customer satisfaction.

ESSENTIAL FUNCTIONS:

1.Primary liaison to the customer accounts for all order, delivery and critical issues.

2.Manage customer accounts by entering, verifying, and confirming customer orders (including EDI orders); monitoring and expediting orders with the planning department to support customer requirements.

3.Maintain regular communication with customer accounts regarding orders, schedules and any other supply chain related issues.

4.Review and analyze customer requirements as needed to ensure correct information is in the system.

5.Act as team member and fill in for other CSR's as needed to assure full coverage on all customer accounts.

KNOWLEDGE, SKILLS AND ABILITIES:

1. Knowledge of order management, material planning and inventory management preferred.

2. Knowledge of Microsoft Word and Excel, and other software as required.

3. Experience with MRP or ERP software preferred.

3. Ability to pay close attention to detail and multitask.

4. Ability to communicate with co-workers, customers, and business contacts in a courteous and professional manner; both written and orally, including effective business writing.

5. Ability to work independently with general supervision.