Customer Account Coordinator

Georgia-Pacific; Sheboygan (WI); On-site; USD 30,000 - 51,000; Full time

Job summary

Georgia-Pacific in Sheboygan, WI is seeking a Customer Account Coordinator to act as the primary liaison between our sales team, internal departments, and customers. This onsite role focuses on accurate orders, superior service, and timely deliveries.

You will manage customer accounts, maintain inventories and data spreadsheets, enter orders and changes, coordinate shipments, and participate in business reviews and onboarding activities with customers, five days a week onsite.

Qualifications

• 2+ years of experience working with customers.
• Proficient in Outlook and Excel with ability to create spreadsheets using formulas to track, calculate and analyze data
• Experience with record-keeping management/documentation
• Willingness to work OT, weekends and travel 5-10% of the time as required to support the business

Responsibilities

• Manage customer accounts via phone and email, coordinating with internal teams to ensure satisfaction.
• Create and maintain spreadsheets to track inventory, order status, and production data.
• Enter orders, cancellations, and changes for multiple accounts accurately.
• Coordinate shipments with the shipping department.
• Collaborate with Quality Assurance to address customer feedback and identify root causes.
• Attend periodic customer visits for business reviews or onboarding

Skills

Customer service

Excel

Outlook

Data analysis

Record keeping

Education

Associate degree or higher

Tools

Excel

Outlook

Job description

Georgia-Pacific is seeking a Customer Account Coordinator supporting our Sheboygan, WI box plant facility. This position acts as a primary liaison between our sales team, internal departments, and customers. The Customer Account Coordinator (CAC) creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia‑Pacific.

Pay

$21.50-36.54/hour based on experience

Our Team

This role offers an exciting opportunity to join a team that takes pride in safely producing durable, high‑quality corrugated boxes our customers rely on every day. Curious about how we make them?

What You Will Do

• Manage customer accounts through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
• Create and maintain spreadsheets to track inventory, order status and other customer and production‑related data
• Enter orders, cancellations, and changes for multiple customer accounts with accuracy and a focus on customer needs/requirements.
• Coordinate shipments of products with the shipping department
• Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers
• Manage inventories for effective production review and planning
• Periodic customer visits to conduct business reviews or onboarding activities
• Visit customers periodically to conduct business reviews or perform onboarding activities
• This role will be onsite 5 days/week

Who You Are (Basic Qualifications)

• 2+ years of experience working with customers
• Proficient in Outlook and Excel with ability to create spreadsheets using formulas to track, calculate and analyze data
• Experience with record‑keeping management/documentation
• Willingness to work OT, weekends and travel 5-10% of the time as required to support the business

What Will Put You Ahead

• Administrative experience in a manufacturing, logistics, industrial, distribution, or packaging environment
• Associate degree or higher
• Accounting experience, including handling credit/debit transactions, conducting research, and assisting with pricing
• Experience working with cross‑functional teams and vendors

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper‑based packaging, cellulose, specialty fibers, building products and much more, Georgia‑Pacific works to

meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day – to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most.

Our benefits plan includes

• medical
• dental
• vision
• flexible spending and health savings accounts
• life insurance
• ADD
• disability
• retirement
• paid vacation/time off
• educational assistance
• infertility assistance
• paid parental leave
• adoption assistance

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf

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