Customer Account Advocate

Apex CLT Corp.; Charlotte (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Apex CLT Corp. is seeking a Customer Account Representative to support assigned customer accounts, respond to questions, and ensure service needs are handled efficiently. This role blends customer communication, account support, organization, and follow-up.

You will serve as a primary contact for accounts, maintain accurate information, identify needs, coordinate with internal teams, and help resolve routine concerns while gathering feedback to strengthen relationships.

Qualifications

• High school diploma or equivalent.
• Strong communication and relationship-building skills.
• Organized and detail-oriented.
• Professional approach to customer interactions.
• Ability to follow through on commitments and requests.
• Previous experience in customer service, account support, retail, or sales is a plus.

Responsibilities

• Serve as a point of contact for assigned customer accounts.
• Respond to account-related questions and requests.
• Provide information about available products, services, and promotions.
• Follow up with customers regarding outstanding requests.
• Maintain accurate and organized account information.
• Identify customer needs and communicate them to the appropriate team.
• Help resolve routine account concerns professionally.
• Gather customer feedback and support relationship-building efforts.

Skills

Communication

Relationship-building

Organization

Detail-oriented

Professionalism

Education

High school diploma

Job description

Apex CLT Corp. is seeking a Customer Account Representative to support assigned customer accounts, respond to questions, and ensure service needs are handled efficiently. This role blends customer communication, account support, organization, and follow-up.

You will serve as a primary contact for accounts, maintain accurate information, identify needs, coordinate with internal teams, and help resolve routine concerns while gathering feedback to strengthen relationships.