Customer Accounts Advocate | Growth, Training & Impact

Alphabe Insight Inc; Oklahoma City (OK); On-site; USD 53,000 - 59,000; Full time

Benefits offered by this job

Competitive salary

Full-time employment

Career growth opportunities

Professional development and ongoing学习

Mentorship and coaching

Collaborative team environment

Job summary

Entertainment Travel Associates is seeking a Customer Account Representative to support customer relationships, provide professional assistance, and help identify solutions based on customer needs. This role emphasizes communication, relationship-building, and service excellence within a collaborative team.

The position offers paid training, a supportive environment, and opportunities for growth as you build hands-on account and relationship-building experience.

Qualifications

• High school diploma or equivalent is required.
• Strong communication and interpersonal skills are essential.
• Customer-focused and professional attitude is expected.
• Strong relationship-building abilities are important.
• Excellent organizational and multitasking skills are necessary.
• Strong listening and problem-solving abilities are valued.
• Positive attitude and willingness to learn.
• Reliable, adaptable and self-motivated.
• Previous customer service, account support, sales, retail, or hospitality experience is a plus but not required.

Responsibilities

• Assist customers with questions regarding products and services.
• Provide timely and professional customer assistance.
• Support customer follow-ups and account-related activities.
• Communicate product and service information clearly.
• Maintain accurate customer information and activity records.
• Assist with customer satisfaction and engagement initiatives.
• Identify opportunities to strengthen customer relationships.
• Communicate customer feedback to appropriate team members.
• Support customer outreach and business development activities.
• Collaborate with team members to meet service and business objectives.
• Represent the company professionally during customer interactions.
• Participate in ongoing training and professional development.

Skills

Communication

Customer service

Relationship building

Organizational skills

Multitasking

Active listening

Problem solving

Learning mindset

Reliability

Education

High school diploma

Job description

Entertainment Travel Associates is seeking a Customer Account Representative to support customer relationships, provide professional assistance, and help identify solutions based on customer needs. This role emphasizes communication, relationship-building, and service excellence within a collaborative team.

The position offers paid training, a supportive environment, and opportunities for growth as you build hands-on account and relationship-building experience.