Customer Success & Account Liaison

Activar, Inc.; Georgia; On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

401(k)

Health insurance

Weekly pay

Earned time off

Job summary

Activar, Inc. is seeking a Customer Account Manager to provide outstanding service as the primary contact for ACPG products and services. You will resolve issues, build relationships, and increase customer trust and satisfaction.

Responsibilities include handling 50–60 inquiries daily, educating customers on products, and collaborating with sales, operations, and credit teams to meet objectives. This role promotes cross-selling and asks for professional conduct at all times.

Qualifications

• Associates Degree in related area.
• 2+ years of experience in a customer service role; inside sales experience a plus.
• Bachelor’s Degree in related area (preferred).

Responsibilities

• Handle high volume inbound customer inquiries (Average of 50-60/day).
• Develop and build ongoing customer relationships; ensure excellent service while balancing policy and customer benefit.
• Educate customers about terminology, features and benefits of products to improve satisfaction.
• Manage time effectively and collaborate with ACPG team including purchasing, sales, and production staff.
• Receive inbound quotes from existing customers and determine requirements to recommend products and solutions.
• Handle customer escalations/complaints by working with sales, operations and credit teams.
• Increase sales and order size through cross-selling and up-selling.
• Maintain confidentiality and adhere to company policies.
• Maintain a clean and orderly work area.
• Conduct yourself professionally in line with company guidelines.

Skills

Customer Service

Phone Etiquette

Organizational Skills

Communication Skills

Teamwork

Microsoft Office

Education

Associates Degree in related area

Bachelor’s Degree in related area

Job description

Activar, Inc. is seeking a Customer Account Manager to provide outstanding service as the primary contact for ACPG products and services. You will resolve issues, build relationships, and increase customer trust and satisfaction.

Responsibilities include handling 50–60 inquiries daily, educating customers on products, and collaborating with sales, operations, and credit teams to meet objectives. This role promotes cross-selling and asks for professional conduct at all times.