Client Account Success Specialist

Novra Corp; Charlotte (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Novra Corp in Charlotte, NC is seeking a Customer Account Representative to support customer accounts and maintain strong, professional relationships with clients. This role involves assisting with account questions, coordinating service requests, maintaining accurate records, and ensuring timely follow-up.

The position emphasizes serving as a primary contact, responding to inquiries, updating records, and collaborating with internal teams to resolve issues for a smooth customer experience.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent attention to detail.
• Strong organizational and time-management abilities.
• Basic computer and data entry skills.
• Ability to manage multiple accounts and priorities.
• Customer-focused and solutions-oriented approach.

Responsibilities

• Serve as a primary contact for assigned customer accounts.
• Respond to account-related questions and service requests.
• Maintain accurate and up-to-date customer account information.
• Monitor account activity and document relevant updates.
• Follow up with customers regarding outstanding requests.
• Coordinate with internal teams to resolve account concerns.
• Assist with customer onboarding and account maintenance.
• Prepare basic account updates and reports.
• Maintain organized account documentation.
• Provide professional and timely customer support.
• Perform additional account-related duties as assigned.

Skills

Strong communication

Interpersonal skills

Attention to detail

Organization

Time management

Data entry

Multi-account management

Education

High school diploma

Tools

Office software

Job description

Novra Corp in Charlotte, NC is seeking a Customer Account Representative to support customer accounts and maintain strong, professional relationships with clients. This role involves assisting with account questions, coordinating service requests, maintaining accurate records, and ensuring timely follow-up.

The position emphasizes serving as a primary contact, responding to inquiries, updating records, and collaborating with internal teams to resolve issues for a smooth customer experience.