Customer Accounts Advisor: Renewals & Payments

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Jacksonville (TX); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

Aaron’s Customer Account Advisors act as coaches to customers, driving payment collections and lease renewals while ensuring customers are fully satisfied with the product. The role builds relationships over the phone and in person to move customers toward ownership.

Responsibilities include maintaining accounts, contacting customers who haven’t renewed, promoting timely payments, and supporting the sales team. Candidates should be 21+ in the U.S.

Qualifications

• 21+ in the U.S. with a valid state Driver’s License and acceptable MVR
• DOT certification in required states
• Ability to work 8 am–9 pm shifts
• Lift up to 50 lbs; up to 300 lbs with dolly
• 2 years retail/customer service experience preferred
• Excellent interpersonal and communication skills
• High energy with strong multitasking ability
• Proficient telephone etiquette and professional appearance

Responsibilities

• Maintain customer accounts and update information in the store system
• Direct contact with customers who have not renewed leases
• Sell benefits of timely lease payments and renewals
• Assist with daily/weekly/monthly revenue and renewal goals
• Support merchandise returns and guest deliveries as directed
• Prepare and certify returned merchandise in QA center
• Maintain weekly vehicle maintenance and route sheets
• Load, secure, and operate company vehicle safely
• Assist Sales Team and other duties as needed
• Perform additional duties requested by management

Skills

Empathy

Active listening

Verbal communication

Negotiation

Persuasion

Multi-tasking

Organizational skills

Customer service

Education

High School diploma or equivalent

Tools

POS system

Job description

Aaron’s Customer Account Advisors act as coaches to customers, driving payment collections and lease renewals while ensuring customers are fully satisfied with the product. The role builds relationships over the phone and in person to move customers toward ownership.

Responsibilities include maintaining accounts, contacting customers who haven’t renewed, promoting timely payments, and supporting the sales team. Candidates should be 21+ in the U.S.