Custom Framing Team Leader: Sales & Solutions

Michaels; Town of Amherst (NY); On-site; USD 2,342,000 - 3,168,000; Full time

Benefits offered by this job

401(k) with employer match

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Employee discounts

Commuter benefits

Adoption assistance

Job summary

The Michaels Companies, Inc. in Amherst, NY is seeking a Store Lead to coach a team of framers and focus on building strong customer relationships while delivering tailored framing solutions.

You will drive custom framing sales, assist customers in creating their framing plans, and oversee day-to-day operations, including staffing, inventory, and safety programs. This role requires leadership and a customer-first approach. Night/weekend shifts may apply.

Qualifications

• Basic computer skills.

Responsibilities

• Lead and coach a team of framers to build customer relationships and drive custom framing sales.
• Assist customers in creating framing solutions for their art.
• Ensure high-quality framing solutions are delivered on time by coordinating with the Store Manager.
• Achieve KPI targets and manage the framing team to reach their goals.
• Participate in interviewing, onboarding, and training of new team members.

Skills

Team leadership

Sales coaching

Customer service

Job description

The Michaels Companies, Inc. in Amherst, NY is seeking a Store Lead to coach a team of framers and focus on building strong customer relationships while delivering tailored framing solutions.

You will drive custom framing sales, assist customers in creating their framing plans, and oversee day-to-day operations, including staffing, inventory, and safety programs. This role requires leadership and a customer-first approach. Night/weekend shifts may apply.