Currency Exchange Specialist - Fast-Paced Customer Care

Florida and Texas Currency Exchange; Clearwater (FL); On-site; USD 23,000 - 26,000; Full time

Job summary

Florida and Texas Currency Exchange in Clearwater, FL is seeking a Teller to join our retail team. This full-time/part-time position focuses on accurate currency exchange, friendly customer service, and reliable cash handling.

You will greet customers, process transactions, balance tills, and maintain confidentiality with security procedures. We value strong communication, attention to detail, and teamwork in a fast-paced environment.

Qualifications

• Strong numerical and analytical skills.
• Excellent communication and interpersonal skills.
• Attention to detail and accuracy.
• Integrity and trustworthiness.
• Teamwork.
• Ability to work efficiently in a fast-paced environment.
• Basic computer skills.
• Data entry and reconciliation tasks.

Responsibilities

• Greet and assist customers with basic currency exchange services.
• Provide excellent customer service to enhance the customer experience.
• Process transactions accurately & efficiently in compliance with company policies & procedures.
• Balance till at the beginning and end of each shift.
• Maintain a balanced till and ensure all transactions are recorded properly.
• Research discrepancies (short/over) & provide detailed explanations/resolutions promptly.
• Handle currency and other financial instruments with accuracy and security.
• Assist with opening and closing procedures of the branch.
• Follow security procedures to protect against fraud and theft.
• Identify and report suspicious activities per company policies.
• Verify customer identification and ensure documentation is complete.
• Maintain confidentiality of customer information.
• Answer phone calls and inquiries professionally.
• Refer customers to appropriate personnel for complex issues.
• Maintain knowledge of products, services, and policies.
• Collaborate with team to achieve branch goals and improve customer satisfaction.
• Participate in training and development programs.

Skills

Strong numerical and analytical skills

Excellent communication

Attention to detail

Integrity and trustworthiness

Teamwork

Fast-paced environment

Basic computer skills

Data entry and reconciliation

Job description

Florida and Texas Currency Exchange in Clearwater, FL is seeking a Teller to join our retail team. This full-time/part-time position focuses on accurate currency exchange, friendly customer service, and reliable cash handling.

You will greet customers, process transactions, balance tills, and maintain confidentiality with security procedures. We value strong communication, attention to detail, and teamwork in a fast-paced environment.