Customer-Centric Currency Exchange Specialist

Florida and Texas Currency Exchange; Lutz (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Florida Currency Exchange is looking for a Teller to greet customers, assist with currency exchange, and process transactions with accuracy and security. You will balance tills, verify identifications, and follow procedures to protect against fraud.

The role requires strong communication, attention to detail, and teamwork in a fast-paced retail financial setting. Training and growth opportunities are available within the growing network.

Qualifications

• Excellent customer service and communication skills.
• Strong numerical accuracy and attention to detail.
• Integrity and trustworthiness in handling transactions.
• Teamwork and reliable, cooperative work ethic.

Responsibilities

• Greet and assist customers with basic currency exchange services.
• Provide excellent customer service to enhance the customer experience.
• Process transactions accurately & efficiently in compliance with company policies & procedures.
• Balance till at the beginning and end of each shift.
• Maintain a balanced till and ensure all transactions are recorded properly.
• Research discrepancies and provide explanations and resolutions promptly.
• Handle currency and financial instruments with accuracy and security.
• Assist with opening and closing procedures of the branch.
• Follow security procedures to protect against fraud and theft.
• Identify and report suspicious activities per company policies.
• Verify customer identification and complete required documentation.
• Maintain confidentiality of customer information.
• Answer phone calls and inquiries professionally.
• Refer customers to appropriate personnel for complex issues.
• Maintain knowledge of products, services, and policies.
• Collaborate with team to achieve branch goals and customer satisfaction.
• Participate in ongoing training to enhance knowledge and skills.

Skills

Excellent communication

Interpersonal skills

Integrity

Attention to detail

Teamwork

Numerical and analytical skills

Adaptability in fast-paced environment

Job description

Florida Currency Exchange is looking for a Teller to greet customers, assist with currency exchange, and process transactions with accuracy and security. You will balance tills, verify identifications, and follow procedures to protect against fraud.

The role requires strong communication, attention to detail, and teamwork in a fast-paced retail financial setting. Training and growth opportunities are available within the growing network.