Currency Exchange Teller - Fast-Paced, Customer-Focused

Florida and Texas Currency Exchange; Friendswood (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Florida and Texas Currency Exchange provides professional foreign-currency exchange services through convenient retail locations across Florida and Texas. Teller responsibilities include greeting customers, processing transactions, and maintaining accuracy and security.

The role emphasizes customer care, integrity, and teamwork in a fast-paced environment, with opportunities to grow as the company continues to expand.

Qualifications

• Customer service skills and a focus on accuracy.
• Attention to detail in handling transactions and documentation.
• Integrity and trustworthiness in handling sensitive financial information.
• Strong teamwork and collaboration within a branch environment.
• Solid numerical and analytical abilities for balancing tills and resolving discrepancies.

Responsibilities

• Greet and assist customers with basic currency exchange services
• Provide excellent customer service to enhance the customer experience.
• Process transactions accurately & efficiently in compliance with company policies & procedures.
• Balance till the beginning and end of each shift.
• Maintain a balanced till and ensure all transactions are recorded properly.
• Research discrepancies (short/over) & provide detailed explanation/resolution in a timely manner
• Handle currency and other financial instruments with a high degree of accuracy & security.
• Assist with opening and closing procedures of the branch.
• Follow all security procedures to protect against fraud and theft.
• Identify & report suspicious activities, ensuring compliance with company policies & procedures.
• Verify customer identification and ensure all necessary documentation is completed.
• Maintain confidentiality of customer information
• Answer phone calls & general inquiries in a professional and courteous manner
• Refer customers to appropriate personnel for complex issues
• Maintain up-to-date knowledge of company products, services, and policies.
• Collaborate with team members to achieve branch goals & improve customer satisfaction.
• Participate in ongoing training and development programs to enhance knowledge and skills.
• Customer Service
• Excellent Communication and Interpersonal skills.
• Integrity and Trustworthiness
• Attention to Detail & Accuracy
• Teamwork
• Strong numerical and analytical skills.
• Ability to work efficiently in a fast-paced environment.

Skills

Customer service

Attention to detail

Integrity

Teamwork

Strong numerical skills

Communication skills

Job description

Florida and Texas Currency Exchange provides professional foreign-currency exchange services through convenient retail locations across Florida and Texas. Teller responsibilities include greeting customers, processing transactions, and maintaining accuracy and security.

The role emphasizes customer care, integrity, and teamwork in a fast-paced environment, with opportunities to grow as the company continues to expand.