Customer-Focused Teller: Fast-Paced Currency Exchange

Florida and Texas Currency Exchange; The Woodlands (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Florida Currency Exchange and Texas Currency Exchange are seeking a Teller to greet customers, assist with currency exchange, and ensure accurate, secure transactions at our branches. You will balance cash, verify identifications, and support daily branch operations.

The ideal candidate brings strong communication skills, attention to detail, and a collaborative attitude to help deliver exceptional service in a fast-paced environment.

Qualifications

• Knowledge of currency exchange services and procedures.
• Strong customer-service orientation.
• Ability to handle cash accurately.
• Integrity and trustworthiness.

Responsibilities

• Greet and assist customers with basic currency exchange services.
• Provide excellent customer service to enhance the customer experience.
• Process transactions accurately and efficiently following policies.
• Balance till at the start and end of each shift.
• Maintain balanced till and record transactions properly.
• Research discrepancies and provide explanations/resolutions promptly.
• Follow security procedures to protect against fraud and theft.
• Identify and report suspicious activities per policies.
• Verify customer identification and required documentation.
• Maintain confidentiality of customer information.
• Answer calls and inquiries professionally.
• Refer customers to appropriate staff for complex issues.
• Keep up-to-date knowledge of products, services, policies.
• Collaborate with team to achieve branch goals and improve satisfaction.
• Participate in ongoing training and development.

Skills

Customer Service

Attention to Detail

Excellent Communication

Teamwork

Numerical Skills

Job description

Florida Currency Exchange and Texas Currency Exchange are seeking a Teller to greet customers, assist with currency exchange, and ensure accurate, secure transactions at our branches. You will balance cash, verify identifications, and support daily branch operations.

The ideal candidate brings strong communication skills, attention to detail, and a collaborative attitude to help deliver exceptional service in a fast-paced environment.