Customer-Centric Currency Exchange Specialist

Florida and Texas Currency Exchange; Sarasota (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

Florida Currency Exchange and Texas Currency Exchange are seeking a Teller in Florida. You will greet customers, assist with basic currency exchange, and deliver friendly, accurate service.

You will process transactions, balance tills, ensure security, and assist with branch opening/closing while maintaining confidentiality and compliance. Join a team built on integrity and exceptional customer care, with growth opportunities.

Qualifications

• Greet and assist customers with basic currency exchange services.
• Provide excellent customer service to enhance the customer experience.
• Process transactions accurately & efficiently in compliance with company policies & procedures.
• Balance till the beginning and end of each shift.
• Maintain a balanced till and ensure all transactions are recorded properly.
• Research discrepancies (short/over) & provide detailed explanation/resolution in a timely manner.
• Handle currency and other financial instruments with a high degree of accuracy & security.
• Assist with opening and closing procedures of the branch.
• Follow all security procedures to protect against fraud and theft.
• Identify & report suspicious activities, ensuring compliance with company policies & procedures.
• Verify customer identification and ensure all necessary documentation is completed.
• Maintain confidentiality of customer information
• Answer phone calls & general inquiries in a professional and courteous manner
• Refer customers to appropriate personnel for complex issues
• Maintain up-to-date knowledge of company products, services, and policies.
• Collaborate with team members to achieve branch goals & improve customer satisfaction.
• Participate in ongoing training and development programs to enhance knowledge and skills.
• Customer Service
• Excellent Communication and Interpersonal skills.
• Integrity and Trustworthiness
• Attention to Detail & Accuracy
• Teamwork
• Strong numerical and analytical skills.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Greet and assist customers with basic currency exchange services.
• Provide excellent customer service to enhance the customer experience.
• Process transactions accurately & efficiently in compliance with company policies & procedures.
• Balance till the beginning and end of each shift.
• Maintain a balanced till and ensure all transactions are recorded properly.
• Research discrepancies (short/over) & provide detailed explanation/resolution in a timely manner.
• Handle currency and other financial instruments with a high degree of accuracy & security.
• Assist with opening and closing procedures of the branch.
• Follow all security procedures to protect against fraud and theft.
• Identify & report suspicious activities, ensuring compliance with company policies & procedures.

Skills

Customer Service

Communication

Attention to Detail

Integrity

Teamwork

Numerical skills

Job description

Florida Currency Exchange and Texas Currency Exchange are seeking a Teller in Florida. You will greet customers, assist with basic currency exchange, and deliver friendly, accurate service.

You will process transactions, balance tills, ensure security, and assist with branch opening/closing while maintaining confidentiality and compliance. Join a team built on integrity and exceptional customer care, with growth opportunities.