Culinary Retail GM - Lead Teams & Guest Experience

CSC-Generatio; Darien (CT); On-site; USD 70,000 - 100,000; Full time

Job summary

Sur La Table is seeking a General Manager to lead retail and culinary teams, driving customer experience and store performance. You will balance strategic business acumen with operational excellence to deliver best-in-class service and growth.

The role requires managing staffing, training, merchandising, and adherence to policies while maintaining high standards of guest satisfaction and brand representation.

Qualifications

• Must be 21 years of age or older.
• 3+ years of retail management experience in specialty or culinary retail.
• Current Food Manager Certification, or ability to acquire certification.
• Proven sales leadership with ability to motivate teams and meet goals.
• Excellent communication, problem-solving and decision-making skills.
• Passion for community engagement and customer experiences.
• Proficiency in Microsoft Office and retail management systems.

Responsibilities

• Recruit, develop and retain a high-performing retail and culinary team.
• Lead and coach associates to exceed performance and maintain a positive culture.
• Deliver memorable guest experiences and maintain brand standards.
• Monitor KPIs and drive strategies to exceed sales and financial goals.
• Oversee daily store operations, inventory accuracy, and compliance with policies.
• Ensure safety, maintenance, and accurate records of staff hours and training.

Skills

Leadership

Team Development

Customer Experience

Sales & Growth

Operations Management

Communication

Problem Solving

Merchandising

Microsoft Office

Education

Food Manager Certification

Tools

Microsoft Office

Job description

Sur La Table is seeking a General Manager to lead retail and culinary teams, driving customer experience and store performance. You will balance strategic business acumen with operational excellence to deliver best-in-class service and growth.

The role requires managing staffing, training, merchandising, and adherence to policies while maintaining high standards of guest satisfaction and brand representation.