Guest-Obsessed Culinary Retail Leader

CSC-Generatio; Woodmere (OH); On-site; USD 65,000 - 95,000; Full time

Job summary

Sur La Table is seeking a General Manager to lead culinary and retail teams, delivering exceptional customer experiences while driving strategic business performance.

You will recruit, coach, and develop staff, oversee operations, merchandising, and training, and maintain high standards of service and compliance across the store. The role requires strong leadership and a passion for community engagement and education.

Qualifications

• 3+ years of retail management experience.
• Current Food Manager Certification or ability to acquire certification.
• Proven track record of achieving sales goals and motivating sales teams.
• Strong leadership, communication, problem-solving, and decision-making abilities.

Responsibilities

• Lead, coach, and develop a high-performing team for culinary and retail operations.
• Represent the Sur La Table brand, deliver memorable customer experiences, and drive guest loyalty.
• Develop and implement strategies to exceed sales and financial goals across operations.
• Oversee daily store operations, inventory, safety, and policy compliance.
• Maintain accurate associate records and adhere to wage and hour laws.

Skills

Leadership

Customer service

Team development

Communication

Problem solving

Decision making

Community engagement

Tools

Microsoft Office

Retail management systems

Job description

Sur La Table is seeking a General Manager to lead culinary and retail teams, delivering exceptional customer experiences while driving strategic business performance.

You will recruit, coach, and develop staff, oversee operations, merchandising, and training, and maintain high standards of service and compliance across the store. The role requires strong leadership and a passion for community engagement and education.