Culinary Retail GM - Lead Teams & Elevate Service

Sur La Table; Beachwood (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

Sur La Table is seeking a General Manager to lead a high-performing store team and deliver outstanding customer experiences. You will blend strategic business acumen with strong operational oversight to drive culinary and retail performance and ensure best-in-class service.

Responsibilities include recruiting and coaching, maintaining brand standards, analyzing sales metrics, managing inventory, and ensuring policy compliance.

Qualifications

• 3+ years of retail management experience in specialty or culinary retail.
• Proven ability to achieve sales goals and motivate teams.
• Excellent communication, problem solving and decision making.

Responsibilities

• Lead, coach and inspire a high-performing team to meet store needs.
• Ensure exceptional customer experience and uphold brand standards.
• Develop and implement strategies to exceed sales goals and drive performance.
• Oversee daily store operations, inventory, merchandising and compliance.

Skills

Leadership

Team Development

Customer Experience

Sales Growth

Operations

Compliance

Communication

Microsoft Office

Tools

Microsoft Office

Retail Management Systems

Job description

Sur La Table is seeking a General Manager to lead a high-performing store team and deliver outstanding customer experiences. You will blend strategic business acumen with strong operational oversight to drive culinary and retail performance and ensure best-in-class service.

Responsibilities include recruiting and coaching, maintaining brand standards, analyzing sales metrics, managing inventory, and ensuring policy compliance.