Culinary Retail GM — Lead Growth & Customer Experience

CSC Generation; Madison (WI); On-site; USD 70,000 - 100,000; Full time

Job summary

Sur La Table is seeking a General Manager to lead both culinary and retail teams, driving customer-focused experiences and store performance. You will combine strategic business acumen with operational expertise to deliver exceptional service and growth.

The role requires building a strong, guest-obsessed culture, staying current on products, and coaching teams to meet ambitious sales and service goals. This on-site leadership position emphasizes safety, merchandising, and community engagement.

Qualifications

• 3+ years of retail management experience, preferably in a specialty or culinary retail environment.
• Current Food Manager Certification, or ability to acquire certification as needed
• Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals

Responsibilities

• Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail.
• Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
• Conduct regular performance evaluations, provide feedback, and create development plans to support growth.
• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and loyalty.
• Develop and implement strategies to exceed sales and financial goals across culinary and retail operations.

Skills

Retail management

Leadership

Communication

Problem solving

Education

Food Manager Certification

Tools

MS Office

Job description

Sur La Table is seeking a General Manager to lead both culinary and retail teams, driving customer-focused experiences and store performance. You will combine strategic business acumen with operational expertise to deliver exceptional service and growth.

The role requires building a strong, guest-obsessed culture, staying current on products, and coaching teams to meet ambitious sales and service goals. This on-site leadership position emphasizes safety, merchandising, and community engagement.