Culinary Retail Store Leader

Socket.dev; Natick (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Sur La Table is seeking a General Manager to lead retail and culinary teams, drive customer experiences, and deliver exceptional store performance. You will manage operations, merchandising, and training to ensure best-in-class service and sustained growth.

The role emphasizes strategic leadership, OSHA-compliant safety, and a guest-obsessed culture with a focus on achieving sales and KPI targets.

Qualifications

• 3+ years of retail management experience, preferably in a specialty or culinary retail environment.
• Current Food Manager Certification, or ability to acquire certification as needed
• Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
• Strong leadership skills with the ability to inspire, develop, and retain a high performing team.

Responsibilities

• Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
• Develop and implement strategies to exceed sales and financial goals across culinary and retail operations.
• Oversee daily store operations, ensuring compliance with company policies and procedures.

Skills

Leadership

Retail management

Team development

Customer experience

Communication

Tools

Microsoft Office

Retail systems

Job description

Sur La Table is seeking a General Manager to lead retail and culinary teams, drive customer experiences, and deliver exceptional store performance. You will manage operations, merchandising, and training to ensure best-in-class service and sustained growth.

The role emphasizes strategic leadership, OSHA-compliant safety, and a guest-obsessed culture with a focus on achieving sales and KPI targets.