Culinary & Retail GM: Lead Teams, Drive Growth

HILLDALE SHOPPING CENTER; Madison (WI); On-site; USD 70,000 - 110,000; Full time

Job summary

Sur La Table in Madison, WI is seeking a General Manager to lead high-performing retail and culinary teams, inspiring customers through every stage of their culinary experience. This role combines strategic business acumen with strong operational expertise to drive culinary and retail performance while delivering best-in-center service.

You will recruit and develop teams, ensure an exceptional guest experience, and execute merchandising, marketing, and engagement strategies to exceed sales

Qualifications

• 3+ years of retail management experience, preferably in a specialty or culinary retail environment.
• Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
• Strong leadership skills with the ability to inspire, develop, and retain a high performing team.

Responsibilities

• Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail.
• Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
• Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.
• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Develop and implement strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations.
• Oversee daily store operations, ensuring compliance with company policies and procedures.
• Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.

Skills

Leadership

Customer service

Retail management

Inventory management

Training & development

Communication

Tools

MS Office

POS Systems

Inventory software

Job description

Sur La Table in Madison, WI is seeking a General Manager to lead high-performing retail and culinary teams, inspiring customers through every stage of their culinary experience. This role combines strategic business acumen with strong operational expertise to drive culinary and retail performance while delivering best-in-center service.

You will recruit and develop teams, ensure an exceptional guest experience, and execute merchandising, marketing, and engagement strategies to exceed sales