Culinary Retail Team Leader: Service & Growth

CSC-Generatio; Madison (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Sur La Table in Madison, WI is seeking an Assistant Store Manager to partner with a high-performing retail team. You will drive guest-obsessed service, coaching staff, and lead in-store operations to deliver an outstanding culinary retail experience.

You will assist in hiring, training, and developing team members, manage merchandising and daily performance, and ensure safety, accuracy of records, and adherence to policies while promoting the Sur La Table brand.

Qualifications

• 1-2 years of retail management experience.
• Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
• Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
• Excellent communication, problem-solving, and decision-making abilities.
• Proficiency in Microsoft Office and retail management systems preferred.

Responsibilities

• Supports the recruitment, training, and ongoing development of a high-performing team to meet the business needs of both culinary and retail.
• Provide coaching and feedback to ensure team members deliver outstanding customer experience.
• Assist in development plans to support individual and team growth.
• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
• Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.
• Partners with the General/Store Manager in developing and implementing strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations.
• Analyze daily performance metrics, apply insights to drive results, and lead follow-ups with the team to ensure execution.
• Consistently meet or exceed monthly sales goals, contributing to overall store revenue.

Skills

Leadership

Communication

Problem solving

Decision making

Customer focus

Tools

Microsoft Office

Retail management systems

Job description

Sur La Table in Madison, WI is seeking an Assistant Store Manager to partner with a high-performing retail team. You will drive guest-obsessed service, coaching staff, and lead in-store operations to deliver an outstanding culinary retail experience.

You will assist in hiring, training, and developing team members, manage merchandising and daily performance, and ensure safety, accuracy of records, and adherence to policies while promoting the Sur La Table brand.